WAN & Network Service Delivery Manager
We offer:
The WAN & Network Service Delivery Manager combines two equally key responsibilities within KION's Enterprise Network service. Approximately 50% of the role governs the global WAN managed service, and approximately 50% coordinates service delivery and BAU operations across Campus LAN, Wi-Fi, WAN and DDI.

For WAN governance, the role monitors supplier delivery, contractual performance, service levels, lifecycle, risks, costs and improvement actions. The role prepares analysis, forecasts, recommendations and decision proposals for the Enterprise Network Service Owner. Budget accountability, cost-centre responsibility, contract ownership and final commercial decisions remain with the Enterprise Network Service Owner. Day-to-day operational coordination with the WAN managed service provider is performed by a designated WAN Operations Coordinator under the functional guidance of this role; overall WAN governance responsibility remains with this position.

For network service delivery, the role coordinates the shared operating model,



queues, incidents, service requests, changes, problems, operational readiness and performance reporting. The role has no disciplinary or matrix people-management responsibility for network engineers. Engineering capacity and line management remain with the responsible managers, while this role provides process coordination, prioritisation transparency and cross-domain escalation.
The role works closely with the Enterprise Network Service Owner, Lead Network Architect, network engineers, IT Service Management, regional IT teams, Procurement, Finance and external network providers.

Tasks and Qualifications:

1. WAN governance, roadmap and lifecycle - 15%
• Prepare and maintain the proposed WAN service roadmap in alignment with the Enterprise Network Service Owner and Lead Network Architect.

• Identify lifecycle, resilience, capacity, sourcing and technical-debt risks and prepare recommen

📌 WAN & Network Service Delivery Manager (Pune)
🏢 Kion Group
📍 Pune