Snapshot

Synchronoss Technologies, a global leader in personal Cloud solutions, empowers service providers to establish secure and meaningful connections with their subscribers. Our SaaS Cloud platform simplifies onboarding processes and fosters subscriber engagement using artificial intelligence (AI), machine learning, and other advanced features, resulting in enhanced revenue streams, reduced churn, and faster time-to-market. Millions of subscribers’ trust Synchronoss to safeguard their most cherished memories and important digital content.

Synchronoss is seeking an experienced Service Desk Specialist with excellent communication skills and a strong desire to learn, to join our dynamic and supportive Service Desk team.

The ideal candidate will have a keen eye for detail, be comfortable managing Incidents and Service Requests, possess solid IT troubleshooting skills, and be adaptable in working hours to support our internal customers in a fast-paced and engaging environment.

The Service Desk serves as the first point of contact for our global Synchronoss employees,



ensuring all Incidents and Requests are handled in a standardized, effective, and timely manner.

The team is responsible for providing the initial response to Incidents, including answering, updating, and responding to tickets. Wherever possible, issues are resolved at first contact; otherwise, they are accurately escalated to the appropriate internal IT teams for resolution.

Your role will include logging and categorizing requests in ServiceNow and tracking issues from start to resolution.Valuable organizational skills are important to keep work and records up to date.Responsibe to answer IT questions in person, over the phone, by email, and through MS Teams.Assist with password resets and account unlocks, install software, and help set up mobile and office equipment.

Troubleshoot hardware and software issues and create simple FAQ guides and training documents for users.

Work closely with internal te

📌 IT Servicedesk Specialist I (Bengaluru)
🏢 Synchronoss Technologies
📍 Bengaluru