Why this role exists
JustCall is looking for a Customer Success Manager to own a portfolio of SMB and Mid-Market customers across APAC. You will drive product and AI adoption, retention, renewals, and expansion by becoming a strategic advisor, helping customers realize measurable business value through the JustCall platform and its AI capabilities.
What you'll do
• Own a book of business and manage the customer lifecycle from onboarding through renewal.

• Build trusted relationships with business and executive stakeholders.

• Drive adoption of core platform and AI features through Success Plans, EBRs, enablement, and value realization.

• Help customers identify AI use cases that improve productivity, automation, and customer experience.

• Monitor customer health, usage, and AI adoption to proactively mitigate risks and improve outcomes.

• Partner with Sales, Support, Product, and Engineering to resolve challenges and advocate for customer needs.

• Identify expansion opportunities, including AI products and premium capabilities, working closely with Account Executives.





• Maintain CRM hygiene, customer health scores, renewal forecasts, and account plans.

• Act as the voice of the customer by sharing feedback that influences product improvements.

What we're looking for
• 3–5 years of experience in B2B SaaS Customer Success, Account Management, or a customer-facing role.

• Experience managing SMB or Mid-Market customers with ownership of adoption, retention, renewals, and growth.

• Robust executive stakeholder management and consultative communication skills.

• Proven ability to drive product adoption, customer outcomes, and commercial growth.

• Interest in AI and the ability to help customers adopt AI-driven workflows and automation.

• Strong analytical skills with experience using CRM and Customer Success platforms (Salesforce, HubSpot, Gainsight, Vitally, Planhat, or similar).

• Experience supporting customers across EMEA or global markets.

Edges that

📌 Customer Success Manager (Noida)
🏢 Saas Labs
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