Tailored residential property management, with Brightstone.
Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a recent standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.
Property & Asset Management
Manager – Operations/Sr. Operations
• Objective of the role:
• undefinedo Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals –
• § Brand
• § Clients
• § People and Values
• § Platform
Key Responsibilities
1. Operational Excellence and Quality Management
• Ensure all properties meet or exceed defined quality standards
• Implement and maintain effective property management systems
• Achieve target scores in internal and external audits
• Successfully manage transitions from project teams to operations & maintenance teams
• Proactively manage site operations and maintenance activities
• Effectively handle escalations
2. Client Relationship Management
• Maintain regular interaction and review sessions with clients
• Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs)
• Achieve high client satisfaction scores
3. Vendor Management
• Conduct regular vendor performance reviews and evaluations
• Ensure vendors meet quality and service level standards
4. Technology Implementation and Innovation
• Drive the implementation of IT tools and AI in day-to-day operations
• Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)
5. Compliance and Risk Management
• Assist in maintaining and renewing site-related Building Statutory Compliances
• Support administrative, compliance, and lega
📌 Operations Manager (Hyderabad)
🏢 JLL
📍 Hyderabad