Project Role : Business Process Designer
Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time.
Must have skills : Hotel and Lodging
Positive to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Roles & Responsibilities:
1. Engage with your target stakeholders – build rapport and trust as you prepare them for the upcoming change
2. Primary go-to-person for your target stakeholders with the goal to make the change frictionless for them – be their liaison with other subject matter experts / leaders / other teams across the program
3. Manage the change working closely with your target stakeholders – enabling & guiding them, managing the risks, helping resolve issues,



and holding them accountable for their assigned tasks
Key responsibilities include:
1. Enable users with the understanding of the relevant tools and processes
2. Assist users in timely completion of the required change management tasks
3. Review and ensure accuracy and quality of the change tasks
4. Triage process and/or system issues and seek additional help promptly
5. Monitor & report the health of the change and escalate when needed
6. Analyze repeat questions, issues, learnings, and suggest best practices
7. Contribute to continuous improvement of the processes, knowledge & tools
Professional & Technical Skills:
Must have:
1. Hospitality skills – Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments – Minimum 2 years
2. Collaboration skills – Excellent project management & coordination skills – demonst

📌 Business Process Designer (Bengaluru)
🏢 Accenture
📍 Bengaluru