Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Datadog
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking a skilled Monitoring SME with expertise in DataDog and integration with ITOM / ITSM. The candidate will be responsible for designing and implementing monitoring templates for infrastructure and applications, design and develop dashboards in Datadog for real-time visibility into infrastructure health and application performance.

Roles & Responsibilities:
- Deploy Datadog in distributed environment and integration with ITOM /ITSM.
- Setup Metric, Anomaly, Composite and other custom monitors to support Infrastructure, Application, and Business services.
- Configure Application Performance Monitoring (APM) and Real User Monitoring (RUM)




- Able to Resolve Datadog workplace and observability related issue through troubleshooting and coordination with relevant teams.
- Configure and manage SLA/SLO definitions
- Design and maintain dashboards to provide real-time visibility

Professional & Technical Skills:
- Must To Have Skills: Datadog Product Expertise (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization), Python / Ansible
- Strong analytical skills to interpret monitoring data and identify root causes of system issues.
- Experience in configuring and managing monitoring tools to ensure optimal system performance.
- Ability to troubleshoot and resolve incidents in real-time to minimize business impact.
- Familiarity with cloud infrastructure and its monitoring requirements.
- Excellent communication skills to effectively collaborate with technical and non-technical teams.
- Minimum of 2.5 years of experience in Datadog monitoring implementation and administra

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru