Responsibilities & Key Deliverables

Administration

• Manage users, profiles, permission sets, roles, and sharing rules; ensure security and access compliance

• Build and maintain Flows, validation rules, page layouts, and Lightning pages

• Create and maintain reports and dashboards for leadership and frontline teams

• Maintain data quality through deduplication, imports, and data governance

• Triage support requests; run sandbox refreshes, release management, and regular org health checks

• Review and roll out Salesforce seasonal releases

Development

• Design and build custom solutions using Apex, Lightning Web Components (LWC), and SOQL/SOSL

• Develop and maintain integrations with external systems via REST/SOAP APIs and middleware

• Write unit tests and maintain code coverage per Salesforce and internal standards

• Participate in code reviews; follow version control and CI/CD best practices

• Evaluate when to use declarative tools versus custom code

Sales/Service/Automotive Cloud

• Configure and maintain Salesforce Sales/Service/Automotive Cloud,



including the vehicle, driver, household, and dealer data models

• Manage vehicle and asset records, vehicle definitions, inventory visibility, ownership, and service/warranty history

• Support dealer, OEM, and customer journeys: lead-to-sale, test drives, finance/lease and trade-in, and after-sales service

• Build guided processes with OmniStudio (OmniScripts, FlexCards, Integration Procedures) on the Industries data model

• Integrate with DMS, inventory, telematics/connected-vehicle, and finance systems

• Maintain dealer-network hierarchies, sharing, and account-contact-vehicle relationships for a 360-degree customer view

Collaboration & Roadmap

• Gather requirements from stakeholders and translate them into technical designs

• Write clear documentation and train end users on recent features

• Contribute to the platform roadmap and recommend improvements

Experience

[4-5]+ years of hands-on Salesfo

📌 Salesforce Developer (Mumbai)
🏢 Mahindra and Mahindra
📍 Mumbai