Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary
· The People Service Center in APAC is an exciting new team that has been curated to provide excellent customer service to over 2000 employees across 8 different countries.
· The People Service Center manages and implements HR processes, policies and practices across the region as well as maintaining employee data in the Workday HRIS.
· This role reports into the Senior Manager over the APAC Region
Essential Job Functions:

· Serves as first line response to regional queries from employees to address HR related questions
· Displays broad understanding of regional/global HR policies, processes, and resources.
· Demonstrates technical/functional skills to assess, respond, and resolve issues in alignment with HR policies and processes




· Resolve our internal customer problems by researching issues and taking additional steps as required while providing excellent customer service.
· Provide escalation support for complex inquiries and provide follow-up as needed.
· Maintain accurate and up-to-date employee records in the HR database.
· Provide input and recommendations on processes and improvements supporting technologies.
· Achieve high service delivery standards by responding and completing all transactional work within the pre-determined service level expectation.
· Works with regular oversight to deliver against transparent set of priorities and receives basic guidance when introducing new responsibilities
· Follows established workflows within the pre-defined organizational procedures and processes
· Work and day-to-day activities are closely monitored by supervisors/managers
· Run ad hoc reports to validate organizational and personnel data as needed
· Assist with other departmental initiatives a

📌 Specialist, People Operations (Bengaluru)
🏢 Light & Wonder
📍 Bengaluru