This is an engineering role focused on building, operating, and enhancing enterprise observability and cloud-native platforms. The engineer will develop monitoring and logging capabilities, dashboards, alerts, deployment automation, and platform integrations while supporting Linux and VMware-based environments.

Responsibilities
• Build and maintain dashboards, alerts, recording rules, and queries across Prometheus, Grafana, Mimir, and Loki.

• Develop PromQL and LogQL for infrastructure and application monitoring, capacity analysis, troubleshooting, and service health.

• Operate and troubleshoot observability components, data collection pipelines, integrations, and platform dependencies.

• Deploy and maintain Kubernetes applications using Helm charts, deployments, configuration, and GitHub Actions workflows.

• Create Python scripts and small utilities to automate routine monitoring, validation, reporting, and integration tasks.

• Support Linux systems and VMware virtual machines used by observability and platform services.

• Investigate incidents using metrics, logs,



dashboards, and infrastructure data, and document root causes and corrective actions.

• Collaborate with infrastructure, application, and platform teams to onboard services and improve monitoring coverage and alert quality.

Qualifications
• Minimum experience: 5-7 years of relevant experience in software engineering, platform engineering, DevOps, site reliability engineering, observability, or infrastructure operations.

• Observability stack: Hands-on experience with Prometheus, Grafana, Mimir, and Loki in production or enterprise environments.

• Query languages: Practical experience writing and troubleshooting PromQL and LogQL queries for metrics, logs, recording rules, alerts, and operational analysis.

• Grafana: Experience creating and maintaining dashboards, variables, panels, visualizations, alerts, and reusable monitoring views.

• Python: Basic understanding of Python for scripting, au

📌 Software Engineer II (Gurugram)
🏢 American Express
📍 Gurugram