About the team:

Platform Securities are market leaders in the back-office outsourcing services to stockbrokers and wealth managers in UK and Europe.

Platform Securities have been servicing the financial services industry for over 15 years. They are highly regulated and have one of the highest levels of authorisation from the UK Financial Conduct Authority.

What you will be doing:

Reporting to the Client Payments Team Manager and primarily be responsible for ensuring that accurate and timely Payments are processed using BACS, CHAPS & Journals. The role will also include a high level of Client interaction regarding query resolution and updates, communication with external parties, data entry and filing.

Working as part of a team to complete work assigned by the Team Manager, ensuring procedures are adhered to and issues are escalated appropriately.

What you will be doing:

· You will be responsible for processing different payments using journals, CHAPS, BACS. The task is critical and needs to be completed within stipulated timeline.




· Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
· Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor.
· Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
· Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group’s escalation guidelines.
· Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
· Assists in tracking, compiling and completing reports as assigned.
· Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
· May mentor and guid

📌 Representative II, BPS Operations Processing (Pune)
🏢 FIS
📍 Pune