Job Description Summary
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this recent and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape

As the Global Lead - Application Service Management, you will be accountable for the end-to-end management, operational excellence, financial stewardship, and strategic evolution of global Application Management Services (AMS). You will lead a global team of service management professionals and strategic partners to deliver reliable, compliant, secure, and cost-effective application services supporting business-critical operations worldwide.

Job Description
As the Global Lead - Application Service Management, you will be accountable for the end-to-end management, operational excellence, financial stewardship, and strategic evolution of global Application Management Services (AMS).



You will lead a global team of service management professionals and strategic partners to deliver reliable, compliant, secure, and cost-effective application services supporting business-critical operations worldwide.

Your Key Responsibilities
Your responsibilities include, but are not limited to:
• Define and execute the global AMS strategy, operating model, service catalogue, and roadmap aligned with business and technology priorities.
• Provide end-to-end accountability for AMS service delivery, service availability, performance, and customer satisfaction across the global application portfolio.
• Lead, coach, and develop a high-performing global Application Service Management team.
• Own financial planning, forecasting, vendor spend management, and cost optimization initiatives across AMS operations.
• Drive continuous improvement of ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
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📌 Global Lead Application Service Assurance and Governance (India)
🏢 Sandoz
📍 India