Benefits: Health insurance
Job Type: Full time
Location: Lucknow

Overview:
We are seeking a dedicated and detail-oriented Order Processing & Customer Service Coordinator to manage and oversee the processing of rug and vinyl orders across various online platforms. The ideal candidate will handle multiple sales portals, manage on-hold and pending orders, and ensure effective communication with customers and suppliers to facilitate timely fulfillment and support.

Key Responsibilities:

Order Processing:
 Process rug and vinyl orders from multiple sales portals including RS (RugShop), Amazon, eBay,
Onbuy, and B&Q.;
 Manage and monitor pending and on-hold orders, updating customers on order status.
 Coordinate with suppliers to confirm stock availability and ensure accurate order fulfillment.

Customer Communication:
 Keep customers informed of order updates, including on-hold and pending orders.
 Address vinyl-related queries whenever time permits from the order processing tasks.




 Communicate with customers regarding closed rug orders and updating them if the product is
back in stock.

Supplier Coordination:
 Chase suppliers via phone and email to ensure timely fulfillment of orders.
 Contact rug suppliers as needed to confirm precise stock availability in case of any uncertainties.

Problem Solving:
 Address any issues or discrepancies in the ordering process by liaising with suppliers and
updating customers accordingly.
 Proactively resolve stock or order-related concerns to minimize delays and enhance customer
satisfaction.

Qualifications:
 Strong organizational and time-management skills.
 Excellent communication abilities, both written and verbal.
 Ability to manage multiple online sales platforms and processes simultaneously.
 Experience in order processing, customer service, or supply chain coordination.
 Ability to work independently while maintaining attention to detail in a fast-paced workplace.

📌 ECommerce Operations Executive (Lucknow)
🏢 e-ProfitBooster UK
📍 Lucknow