We're Hiring | Data Engineering Platform Support – L1 & L2
? Experience: 1–6 Years
? Roles: L1 – Technical Operations Support | L2 – Technical Support Engineer
? Work Mode: WFO | Pune Location
? Shift: 24×7 Rotational Shifts

We are looking for skilled and motivated professionals to join our Data Engineering Platform Support team. If you have experience in Data Engineering operations, big data technologies, platform monitoring, incident management, and troubleshooting, we would love to hear from you
? Key Responsibilities
• Manage day-to-day technical operations and platform support to ensure high availability, stability, and performance.
• Monitor platform health, applications, infrastructure, alerts, logs, and dashboards using ELK Stack and other monitoring tools.
• Monitor and troubleshoot data processing jobs using Apache Spark, Spark UI, and Apache Airflow.
• Support and troubleshoot technologies such as Hadoop, HDFS, Hive, Kafka, NiFi, S3, and SQL/NoSQL databases.
• Handle incidents, service requests, changes,



and escalations through ITSM tools while adhering to agreed SLAs/SLOs.
• Perform initial-level troubleshooting, job reruns, service restoration, and escalation of unresolved issues.
• Conduct root cause analysis (RCA), resolve complex technical issues, and address recurring incidents.
• Monitor Java APIs, application logs, traces, and Kubernetes/EKS environments.
• Develop automation scripts and self-healing mechanisms to improve operational efficiency and reduce manual effort.
• Handle user queries, customer escalations, and data-related requests within agreed timelines.
• Participate in platform maintenance, configuration changes, integrations, and knowledge-transfer sessions.
• Support and mentor junior team members and ensure adherence to incident, change, and problem management processes.

? Required Skills & Experience
• Hands-on experience in Technical Operations, TechOps, or Data Engineering Platform Support.
• Knowledge of Hadoop, HDFS, Hive, Ap

📌 Platform Engineer (Pune)
🏢 Softenger
📍 Pune