Role Overview

We are looking for an experienced ServiceNow AI Developer with strong expertise in ServiceNow development, Now Assist, and Generative AI capabilities. The role involves designing, developing, and integrating AI-powered solutions across ServiceNow workflows to improve enterprise automation, conversational experiences, and service delivery.

Key Responsibilities

• Design, develop, and implement AI-powered solutions using ServiceNow Now Assist and Generative AI capabilities.
• Configure and customize Now Assist use cases across ServiceNow modules such as ITSM, CSM, HRSD, ITOM, IRM/GRC, and SPM.
• Develop and configure Virtual Agent, AI Search, Predictive Intelligence, and intelligent automation workflows.
• Configure and optimize GenAI skills, prompts, summarization, classification, recommendations, and conversational experiences.
• Build and customize ServiceNow applications using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, and APIs.
• Develop and maintain integrations between ServiceNow, enterprise applications,



and external AI/LLM services using REST and SOAP APIs.
• Integrate ServiceNow AI capabilities with platforms such as Azure OpenAI, OpenAI, and other enterprise AI services.
• Collaborate with functional consultants, solution architects, product owners, and business stakeholders to identify and implement suitable AI use cases.
• Translate business requirements into scalable, secure, and maintainable ServiceNow AI solutions.
• Participate in technical design, development, configuration, testing, deployment, and production support activities.
• Perform unit testing, troubleshooting, performance tuning, and root-cause analysis for application and integration issues.
• Apply ServiceNow development best practices, security standards, access controls, and upgrade-secure implementation principles.
• Evaluate opportunities to improve service delivery, workflow efficiency, and user experience through AI-driven automatio

📌 InfoBeans Technologies (Itanagar)
🏢 InfoBeans
📍 Itanagar