About the Role:

Grade Level (for internal use):
10S & P Global | Markit Intelligence

The Team: The TechOps team is responsible for providing high-quality Technical Support across a wide suite of products within FRA & DVI business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided with a high-quality service and maintain client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps.

The Impact: The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/applications.

What’s in it for you: The role provides for successful candidates to have:
• Prospect to interact and engage with senior technology and operations users
• Work on latest in technology like AWS, Terraform, Splunk, Grafana etc.
• Work in an environment which allows for complete ownership and scalability

Responsibilities:



We are looking for a seasoned TechOps/app Support Engineer who has experience:
• The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements
• managing and maintaining cloud infrastructure
• performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status
• mentoring and developing junior members of the team
• ability to act as SME and ability to independently handle client issues and incident escalations

What We’re Looking For: someone with 7+ years of Application Support/TechOps experience having below skills:
• Knowledge of cloud

📌 Senior Engineer, Platform Engineering (Noida)
🏢 S&P Global
📍 Noida