Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, creative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

Amazon's Quick Commerce and SSD organization is looking for a detail-oriented, self-driven Program Manager I to own the end-to-end payments lifecycle for our ultra-fast delivery programs — SSD, Fresh, and Now. This role is the single-threaded owner for finance approvals, payment partner connects, and dispute resolution across these rapidly scaling channels.

You will work at the intersection of operations, finance,



and external partners — ensuring that every payment commitment is honored on time, every dispute is resolved with urgency, and every partner relationship is strengthened through transparent communication. This is a high-visibility, high-cadence role in one of Amazon's fastest-growing business verticals.

Key job responsibilities
You will be responsible for:
1. Finance Approvals: Own the end-to-end finance approval process for SSD, Fresh, and Now programs. Track approval SLAs, ensure timely submission of invoices, and escalate stuck or overdue approvals to maintain payment timeliness.
2. Partner Connects: Serve as the primary point of contact for payment-related partner interactions. Manage regular partner connect cadences, address payment queries, share payment summaries, and maintain transparent communication with delivery and logistics partners.
3. Dispute Resolution: Own the dispute management lifecycle — from intake to investigation to resolution. R

📌 Program Manager, Amazon Now, GSF (Bengaluru)
🏢 Amazon
📍 Bengaluru