Brief Job Description:

Senior Thermal Customer Engineer:

• Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Respond in a professional manner to all assigned service calls while on duty.

• Perform all work in a secure manner and in accordance with established company safety policy.

• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.

• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.

• Keep scheduling team informed of changes to your schedule and the status of all open jobs.





• Maintain the accuracy of the customer listing by reporting errors with the site change form.

• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.

• Create reports using FieldDB system and ensure regular synchronization.

• Report sales or service leads to the proper department via the correct process.

• Support company vision and management decisions.

• Use email and other Office based programs to maintain/enhance communications processes.

• Ensure that all Vertiv processes are followed.

• Keep company vehicle clean and properly maintained.

• Protect all tooling and company property issued.

• Work as part of the service team and support business needs.

• Take an active role in the callout rota.

Qualifications:

Required/ Minimum Qualifications:

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.

📌 Engineer II (Hyderabad)
🏢 Vertiv
📍 Hyderabad