Customer Service Executive (Yulu Captain)

*About us*
Approach Auto Mobility is the official business partner of Yulu in Nashik, building and operating the city's electric shared mobility network. As we launch in Nashik, we're looking for dedicated people to join our founding team.

*Role Overview*
As a Customer Experience Executive (Yulu Captain), you'll be the first point of contact for customers, helping them with rentals, subscriptions and everyday support. You'll ensure customers have a smooth experience while assisting with the daily operations of the Yulu hub.

Location: Nashik
Work Schedule: In office | 6 days a week

*Key Responsibilities*
Help customers with rentals, subscriptions and general questions
Guide users through the Yulu app and onboarding process
Resolve basic customer issues and escalate complex cases when needed
Share customer feedback and suggestions to help improve our services and operations




Build strong relationships with riders to improve customer satisfaction and retention
Encourage referrals and help grow the rider community through positive interactions
Support battery swaps and basic station operations
Keep the hub clean, organised and welcoming for customers
Encourage customers to continue using Yulu services

*Required Skills & Experience*
Fluent in Hindi and Marathi (English is a plus)
Comfortable using smartphones and basic computer applications
Good communication and people skills
Friendly, responsible and willing to learn
Freshers are welcome to apply

*Salary & Benefits*
₹12,000 per month
On-the-job training
Be part of a company helping build cleaner and more sustainable transportation
Join the founding team with opportunities to grow as the business expands

📌 Customer Service Executive (Nashik)
🏢 Approach Auto Mobility
📍 Nashik