Investigate disputes/alerts received from FRM or Customer Service channels and decipher modus operandi
• Contribute towards specialized rules in FRM basis investigation of cases
• Liaise with sponsor banks of Payer/Payee to reverse the transactions, blocking of accounts etc.
• Liaise with legal team/field RCU team for reverts on legal complaints
Required Qualifications And Experience
Minimum experience of 2 – 3 years in Fraud Risk domain related to Cards & Payment products
• Preferable experience with any of the leading Wallet company
• Experience of working on FRM tools of NPCI, VISA & Mastercard
• Ready to travel to different locations as required for fraud investigations and actions