? We're Hiring: Senior Service Desk Analyst – Security Operations ?
As aSeniorService DeskAnalyst,you will serve as a senior technical authority and primary escalation point for complex security incidents across global client environments. Beyond providing advanced threat triage and tier-2 incident response, you will drive operational excellence by overseeing complex threat mitigation,optimizingendpoint and cloud security telemetry, and mentoring junior analysts. This role requires strategic problem-solving, deep analytical skills with up-to-date EDR/XDR ecosystems, and a proactive approach to continuous security posture enhancement

? Location: Bangalore Urban, India
⏰ Work Mode: Work from Office
? Role: Senior Service Desk Analyst – Security Operations
• What You'll Do:
?Core Responsibilities:

Advanced Threat Triage & Incident Escalation: Act as the primary escalation point for complex security anomalies, false-positive tuning, and high-priority alerts across multi-cloud and hybrid environments.

Endpoint Detection & Response (EDR/XDR Operations):



Leverage platforms such as CrowdStrike Falcon and Microsoft Defender to investigate host activity, isolate compromised endpoints, review threat telemetry, and execute precise containment workflows.

Behavioral Analysis & Anomaly Detection: Utilize Darktrace self-learning AI and network telemetry to uncover sophisticated, stealthy, or unknown threats, analyzing behavioral shifts and unusual lateral movement across enterprise networks.

Incident Lifecycle & Problem Management: Oversee the complete incident lifecycle for critical security alerts. Conduct comprehensive Root Cause Analysis (RCA) and forensic investigations to prevent recurring threat vectors and ensure strict SLA adherence.

Identity & Access Security Integration: Partner with Identity teams to investigate identity-based threats, suspicious authentications, and compromised credentials across Entra ID / Azure AD environments.

Process Automation & Playbook Tuning

📌 Senior Service Desk Analyst – Security Operations (Bengaluru)
🏢 Eastvantage
📍 Bengaluru