Clinical Operations Manager (Home Care Operations)

Organisation: Jeeva Health
Reports to: Director / Operations Head
Location: Kochi, Kerala
Work Hours - (9.30 Am - 6.30 Pm)

Role summary

We are looking for an experienced Clinical Operations-manager to lead our home visit nursing team and run day-to-day office coordination. You will ensure patients get safe, consistent, high-quality care at home, and that the office runs on clear processes and software.

Key responsibilities

• Manage the home visit nursing team: scheduling, assigning nurses to patients, supervising, and appraising performance.
• Ensure clinical quality: review care plans, visit notes, and incident reports, and handle patient or family escalations.
• Create and maintain SOPs for home visits, infection control, medication handling, emergency response, documentation, onboarding, and patient intake and discharge.
• Coordinate the whole office: patient enquiries, admissions, billing coordination, nurse attendance, and communication between doctors, families, and staff.
• Use and manage software: run the scheduling,



patient record, and reporting systems, and suggest improvements or recent tools.
• Train and mentor nurses and support staff and keep them current on protocols.
• Track KPIs such as visit completion rate, punctuality, patient satisfaction, and incidents, and report them to management.
• Do home visits personally when needed, for complex cases, quality checks, or staff shortages.

Requirements

GNM / B.Sc. Nursing /ANM with valid Kerala Nursing Council registration
3+ years of nursing experience, including managing home visit nurses
Hands-on home visit experience (wound care, injections, catheter and Ryle's tube care, and elderly care)
Proven ability to write and implement SOPs
Strong organisational and leadership skills
Comfortable with software: MS Office/Google Workspace, and ideally HMS/CRM or scheduling apps
Fluent in Malayalam and English

Preferred

Experience with NABH or home care qual

📌 Clinical Operations Manager (Kochi)
🏢 Jeeva Health (A unit of Hometown Homecare
📍 Kochi