16 Oct
|
Skyy Rider Electric
|
Bhubaneswar
16 Oct
Skyy Rider Electric
Bhubaneswar
Job Title: Automotive Service Advisor
Company: SkyyRider Electric Pvt. Ltd.
Department: Service Department
Location: Bhubaneswar, Odisha
Experience: 1–4 Years in the Automobile Industry
Job Summary
We are looking for a customer-oriented and well-organized Automotive Service Advisor with 1–4 years of experience in the automobile industry. The candidate will be responsible for handling customer service requests, coordinating with technicians, maintaining service records, and ensuring customer satisfaction through timely and skilled communication.
Key Responsibilities
• Attend to customers and understand their vehicle service and repair requirements.
• Explain technical issues, service requirements, repair estimates, and delivery timelines to customers.
• Prepare job cards, service estimates, invoices, and other service-related documents.
• Coordinate with service technicians and the workshop team to ensure timely vehicle servicing and delivery.
• Provide regular updates to customers regarding vehicle status, repair progress, and delivery schedules.
• Handle customer queries,
complaints, and feedback professionally.
• Maintain accurate records of vehicle servicing, customer details, warranty claims, and follow-ups.
• Prepare daily service reports and maintain records using MS Excel and Word.
• Manage professional email communication, including drafting and responding to customer and internal emails.
• Use MS Outlook for email management, scheduling, and follow-up communication.
• Ensure proper documentation and adherence to company service procedures.
• Support customer relationship management and maintain high customer satisfaction.
Required Skills and Qualifications
• Minimum 1–4 years of experience in the automobile industry, preferably in a service advisor or customer service role.
• Graduate or Diploma in Automobile/Mechanical Engineering is preferred.
• Excellent verbal and written communication skills.
• Good knowledge of MS Word, MS Excel, and MS Outlook
📌 Automotive Service Advisor (Bhubaneswar)
🏢 Skyy Rider Electric
📍 Bhubaneswar