Position:-Travel Team Lead – U.S. International Travel Process

Experience:- 3+ years of relevant experience in the U.S. Travel Process

Job Summary:-

We are looking for an experienced and result-oriented Travel Team Lead to manage and lead a team supporting U.S. international travel processes. The ideal candidate should have strong hands-on experience in U.S. travel operations, immigration processes, and PPC (Pre-Processing/Pre-Purchase/Process-related) operations, along with proven team-handling and process-management skills.

Key Responsibilities:-
• Lead and manage a team handling U.S. international travel processes.
• Ensure smooth day-to-day operations and achievement of team SLA, productivity, quality, and accuracy targets.
• Provide guidance and support to team members on complex travel-related cases.
• Handle and resolve escalations related to customers, travel documentation, immigration, and process issues.
• Ensure compliance with U.S. travel and immigration-related procedures and documentation requirements.
• Monitor team performance and conduct regular coaching, feedback,



and performance reviews.
• Identify process gaps and implement improvements to enhance efficiency and customer experience.
• Coordinate with internal teams and stakeholders to resolve operational issues.
• Prepare and maintain MIS, productivity reports, quality reports, and other operational dashboards.
• Ensure adherence to company policies, process guidelines, and quality standards.
• Support training and onboarding of recent team members.
• Mandatory Requirements
• 5+ years of experience in the U.S. Travel Process.
• Strong experience in U.S. International Travel operations.
• Immediate Joiner preferred/required.
• Must have prior experience working on PPC Process.
• Prior experience in a Team Lead / Senior Executive / SME role is preferred.
• Strong communication, interpersonal, problem-solving, and team-management skills.
• Ability to handle escalations and work effectively in a tar

📌 Travel Team Lead----> (Noida)
🏢 Assistara
📍 Noida