Job Description: Agile Scrum Master – ServiceNow
Experience: 5+ Years
Preferred Location: Pune
Job Type: Full-Time

Job Summary
We are looking for an experienced Agile Scrum Master with 5+ years of experience in facilitating Agile practices, including Scrum and Kanban, for ServiceNow implementation and delivery projects. The ideal candidate should have strong knowledge of Agile methodologies, excellent team facilitation skills, and experience working with cross-functional teams to ensure successful project delivery.

Key Responsibilities
Act as Scrum Master for one or more ServiceNow project teams, ensuring effective implementation of Scrum and Kanban practices.
Facilitate Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives.
Manage Kanban workflows, including daily meetings, backlog replenishment, workflow reviews, and continuous improvement activities.
Identify and remove impediments to ensure smooth project execution and maintain team productivity.
Collaborate with Product Owners, business stakeholders,



and development teams to manage and prioritize the product backlog.
Track and report team performance using Agile metrics such as burndown charts, velocity, lead time, cycle time, and cumulative flow diagrams.
Coach team members and stakeholders on Agile principles, Scrum and Kanban frameworks, and best practices.
Promote continuous improvement, transparency, collaboration, and effective communication across teams.
Coordinate with cross-functional teams to support ServiceNow implementation, integration, testing, and deployment activities.

Required Skills and Qualifications
5+ years of experience as an Agile Scrum Master.
Strong understanding and practical experience with both Scrum and Kanban methodologies.
Experience working on ServiceNow implementation or ITSM-related projects is preferred.
Hands-on experience with Agile project management tools such as Jira, Azure DevOps, or similar platforms.
Solid knowledge of Agi

📌 Agile Scrum Master – ServiceNow | PAN India | Hybrid | Immediate Joiner
🏢 Digihelic Solutions
📍 India