Title: Customer Success Manager - US Shift

Work Mode: Work From Office (Mon- Fri)

Work Location: JP Nagar, Bangalore

Shift Time: US Shift hours (7:30 AM - 4:30 AM IST)

Experience: 3-6 Years

About Izmo

izmocars (www.izmoltd.com / www.izmocars.com) is a leading Interactive Media and Internet Solutions company with a strong presence in the Automotive industry. With Interactive Media studios in Long Beach, CA & Brussels, Europe, we are the largest producers of automotive content in the world. Our products include Interactive Media Solutions for Automotive, Web Platform, CRM, Online Marketing and Virtual Reality Platform for the Automotive industry.

Job Description & Duties

• Account ownership: Own the post-sale relationship for an assigned portfolio of US dealerships and dealer groups, acting as the primary point of contact during US business hours.
• Onboarding and adoption: Lead onboarding for new customers, set expectations, track milestones, and drive adoption of izmo products.
• Reviews and reporting: Run regular check-ins with dealer principals, general managers,



marketing and fixed ops leaders. Present performance in explicit, business-focused terms.
• Issue resolution: Triage customer requests and escalations. Coordinate with delivery, development and support teams, and give customers clear updates and timelines. Close the loop on every issue.
• Cross-time zone handoffs: Create clear, well-documented handoffs for the India day team so work continues smoothly across time zones.
• Retention and churn prevention: Monitor account health using usage, performance and feedback signals. Identify risks early and run recovery plans before customers consider leaving.
• Voice of the customer: Capture customer feedback, recurring issues and feature requests, and share them with Product in a structured way.
• Documentation: Keep CRM records, ticket notes, customer communications and renewal information accurate and up to date.

Mandatory / Primary Skills

• 3 6 years of

📌 Customer Success Manager (Bengaluru)
🏢 IZMO
📍 Bengaluru