8-10 years of experience in a Telecom/Internet Service provider s IP/MPLS operations environment and/or NOC (Network Operations Centre).
Experience in the field of IP networks O&M; and Provisioning
Good understanding of IP/MPLS L2/L3 VPNs, BGP, MPLS TE
Excellent troubleshooting skills for L2 /L3 protocols is a must.
Extensive hands-on experience on Cisco and Juniper devices & associated technologies
Positive experience on Mikrotik devices.
Good understanding of Metro-E networks and Broadband networks.
Understanding of Network Management Systems, willingness to learn and manage NMS servers for the network.
Hands on experience on Wireless, SDWAN and optical networks will be an added advantage
Key Responsibilities
IP/MPLS core network surveillance across Africa and Europe where SEACOM has presence in a 24x7 environment.
IP/MPLS core network and customer services related trouble ticket handling,
Handling customer related escalations from Level-1 team and reports generation as and when required.
Root cause analysis of logged trouble tickets.
Handling routine checks for the IP/MPLS network as per laid out SEACOM support processes, procedures and KPIs.
The engineer is expected to solve complex problems that require substantial analysis and investigation related to network and system performance.
Ability to work independently, evaluate customer requirements and recommend solutions.
Work with cross-functional teams to define, propose, and deliver innovative solutions.
Education & Certification:
o Graduate in either Telecommunication, /Computer-Science/ Electrical & Electronics Engineering or related fields
o CCNA and JNCIA certifications a must.
o MTCNA, CCNP and JNCIS certifications are also preferred but not a must.