Leading American Fashion Brand “Members Only”, is looking for candidates to join their Customer Service team to handle backend sales/marketing .

Education:

· Bachelor’s Degree

Role Description:

• Proper urgency, dedication, and attention to quality when addressing customer requirements.
• Resolving customer complaints & queries brought to your attention under a specific timeline through mails.
• Maintaining a quick response time and great quality overall modes of customer communication.
• Identifying opportunities to increase customer satisfaction and revenue.
• Working cross-functionally to ensure customer issues are being flagged and adequately addressed.




• Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.
• Manage relationships with existing affiliates, ensuring they are motivated and incentivized.

Knowledge and skills (general and technical):

Excellent English communication skills both verbal & written
Marketing skills – navigating social media channels including affiliate marketing, collaborations etc.
Computer literate – proficient in Microsoft Office including Excel.
Multi-tasking & Problem Solving/Analytical Ability.

📌 Customer Service Executive (Noida)
🏢 Members Only
📍 Noida