Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Datadog

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

We are seeking a skilled Monitoring SME with expertise in DataDog and integration with ITOM / ITSM. The candidate will be responsible for designing and implementing monitoring templates for infrastructure and applications, design and develop dashboards in Datadog for real-time visibility into infrastructure health and application performance.

Roles & Responsibilities:

• Deploy Datadog in distributed environment and integration with ITOM /ITSM.
• Setup Metric, Anomaly, Composite and other custom monitors to support Infrastructure, Application, and Business services.
• Configure Application Performance Monitoring (APM) and Real User Monitoring (RUM)




• Able to Resolve Datadog workplace and observability related issue through troubleshooting and coordination with relevant teams.
• Configure and manage SLA/SLO definitions
• Design and maintain dashboards to provide real-time visibility

Professional & Technical Skills:

• Must To Have Skills: Datadog Product Expertise (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization), Python / Ansible
• Strong analytical skills to interpret monitoring data and identify root causes of system issues.
• Experience in configuring and managing monitoring tools to ensure optimal system performance.
• Ability to troubleshoot and resolve incidents in real-time to minimize business impact.
• Familiarity with cloud infrastructure and its monitoring requirements.
• Excellent communication skills to effectively collaborate with technical and non-technical teams.
• Minimum of 2.5 years of experience in Datadog monitoring implementation and ad

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru