Role Overview -
We are looking for a hands-on and organised Assistant Operations Manager to support and oversee day-to-day operational activities across our properties in Karjat, Lonavala, Alibaug and Mahabaleshwar.
The role involves coordinating on-ground teams, managing operational workflows, ensuring service standards, monitoring performance, and resolving day-to-day challenges. The individual will work closely with internal teams, vendors, and other stakeholders to ensure smooth and consistent execution across locations. This role requires solid ownership, the ability to manage multiple priorities, and a practical understanding of hospitality and service operations.
Key Responsibilities
Operations Management
• Oversee daily operational activities across assigned locations and ensure smooth execution of operational requirements.
• Coordinate with on-ground teams to ensure tasks are completed within defined timelines and service standards.
• Monitor operational performance, identify gaps, and implement corrective measures.
• Ensure adherence to established processes,
standard operating procedures, and company policies.
Team Coordination and Management
• Coordinate with on-ground teams, including housekeeping, guest services, and other operational staff.
• Ensure adequate team deployment based on occupancy, bookings, and operational requirements.
• Track task completion, staff performance, attendance, and operational discipline.
• Support team training, performance improvement, and implementation of operational processes.
Guest and Service Operations
• Oversee guest-related operational requirements, including arrival and departure coordination, service requests, and issue resolution.
• Ensure timely coordination between teams to deliver a consistent guest experience.
• Handle escalations and resolve operational challenges with minimal disruption to service delivery.
• Work towards improving service quality, turnaround times, and overall operational efficiency.
📌 Assistant Operations Manager (Mumbai)
🏢 Pinch
📍 Mumbai