Job Title: Customer Support Specialist – Japanese Language
Location: Jaipur (In office)
Employment Type: Full-time
Salary: INR 9.6 LPA
About the Role
We are hiring a Japanese Language Customer Support Specialist to assist Japanese-speaking customers through chat, email, and other support channels. The role involves resolving customer queries, providing product/service information, and ensuring a high-quality customer experience.
Key Responsibilities
• Handle customer queries and complaints in Japanese and English via chat, email, and ticketing systems.
• Provide accurate information regarding products, services, orders, billing, and account-related issues.
• Resolve customer concerns promptly while maintaining service-quality standards.




• Document customer interactions and follow up as required.
• Coordinate with internal teams to resolve escalated issues.
• Meet productivity, quality, and customer-satisfaction targets.

Requirements
• JLPT N2 certification is mandatory.
• Strong Japanese reading, writing, and communication skills.
• Good English communication skills.
• Prior customer support, BPO, or customer-facing experience preferred.
• Freshers with strong Japanese language skills may also apply.
• Ability to work in a target-driven, customer-focused environment.
• Must be comfortable working from the Jaipur office.

📌 Customer Support Executive – Japanese Language (India)
🏢 Digivance Solutions
📍 India