*Please go through the JD in detail before applying*
Senior Manager – Program Management is the operational and administrative backbone of the program, holding end-to-end responsibility for how the program runs day-to-day. This role is the bridge between academics and operations: translating academic council decisions into working processes, keeping faculty, students, examinations, and external bodies (accreditors, rankers, alumni) moving in sync. The ideal candidate is a senior academic administrator who can draft a policy as comfortably as they can calm a batch of anxious final-term students, and who treats accreditation visits and ranking submissions as routine rather than a one-time job. They should also be able to lead and manage the team toward a shared goal by delegating and resolving conflicts for optimal productivity.

Key Responsibilities:

Program Management, Team Management & Operational Excellence
• Own overall program delivery for the program– academic calendar, resource planning, and day-to-day coordination across teams working for the program duration.




• Work with faculty, administrative, and support teams to build and enforce operating standards that keep the program running smoothly, with minimal escalation to leadership.
• Identify process gaps and inefficiencies across the student lifecycle and drive fixes, working cross-functionally rather than in silos.
• Serve as the primary link between the academic side (faculty, curriculum, council) and the operations side (admissions, exams, IT, facilities, finance).
• Managing the program operations team. Work with them and help them ensure seamless operations.

Student Experience
• Own the end-to-end student experience for the batch – onboarding, ongoing support, grievance resolution, and exit processes.
• Set up and monitor feedback mechanisms (surveys, batch representatives, town halls) and close the loop with visible action.
• Coordinate with faculty and support functions to resolve student issues qui

📌 Senior Manager- Programmes (Mumbai)
🏢 SPJIMR SP Jain Institute of Management & Research
📍 Mumbai