URGENT REQUIREMENT - FEMALE APPLICANTS MAY BE PREFERRED

Main Duties and Responsibilities:
Administration
• Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
• Submits all guests/employee’s incident reports.
• Reports and records “Lost and Found” items.

Customer Service
• Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
• Ensures that Front Office employees provide excellent service to internal customers as appropriate.
• Ensures that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other significant information
• Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Personally,



and frequently verify that guests are receiving the best possible service during check-in and check-out.
• Ensures that the area is managed well by the respective team and deliver the brand promise.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
• Coordinates VIP movements with relevant Departments as advised.

Financial
• Assists to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, includ

📌 Front Office (Hyderabad)
🏢 Hyatt Place
📍 Hyderabad