Company Description Fusion CX transforms customer experience by combining innovative technology with genuine human connection. The company delivers personalized, high-quality interactions supported by AI-driven tools and analytics that help teams anticipate and address customer needs. Its solutions serve multiple industries, including BFSI, Healthcare and Life Sciences, High Tech Growth, Retail, Utility, and Telecom, and are tailored to each sector’s specific challenges. Fusion CX continually evolves its technology stack with Generative AI, Machine Learning, and Automation to keep clients competitive. With operations in 15 countries and a diverse workforce of 20,000 professionals, Fusion CX offers globally informed, locally relevant customer experience solutions.

Role DescriptionLocation: Ghansoli, Mumbai, Maharashtra
Role: Customer Service Representative (Voice Process)
Joining: Immediate Joiners Required
Qualification: Minimum 12th Pass
Experience: Freshers Welcome





Job DescriptionWe are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives for our voice process in Ghansoli, Navi Mumbai. Candidates should possess positive communication skills, fluent spoken English, and a positive attitude towards customer service.
Key Responsibilities• Handle inbound and/or outbound customer calls professionally.
• Assist customers with their queries, concerns, and service-related requests.
• Provide accurate information and ensure customer satisfaction.
• Maintain professional communication and follow established process guidelines.
• Resolve customer issues efficiently and escalate complex concerns when required.
• Maintain call quality and adhere to process standards.

Eligibility Criteria• Good communication skills and strong spoken English.
• Willingness to work in a voice-based customer service environment.
• Positive attitude, active listening skills, and a customer-focused approach.
• Immediate joiners preferred.
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📌 Customer Service Representative (Mumbai)
🏢 Fusion CX
📍 Mumbai