Role Objective: Spearhead Pan-India Service Operations, Technical Training Services, and Customer Quality Operations for specialized high-horsepower medium and large diesel engine applications across Defence, Marine, Nuclear, and Stationary Power Plant business segments.

PRIMARY RESPONSIBILITIES & KEY RESULTS
• Pan-India Service Operations Management: Spearhead complete field service operations across India for Defence, Marine (propulsion & auxiliary), Nuclear, and Power Generation segments.
• Customer Quality Operations: Drive end-to-end customer quality functions, field defect reporting, root cause analyses (RCA),and field corrective/preventive actions (CAPA) to improve product reliability.
• Technical Training Services: Direct and govern comprehensive technical training programs for channel representatives, fieldservice engineers, and end-customer technical personnel.
• Field Complaint SLA Compliance: Enforce strict operational SLAs ensuring prompt resolution of all critical field complaints and equipment breakdowns within 48 hours.
• Strategic Channel Governance:



Manage and elevate the capabilities of service channel partners, authorized service centers,and regional support nodes across North, East, West, and South regions.
• Customer Quality Interface: Serve as primary technical quality contact for institutional customers including Indian Defence Forces, Coast Guard, Marine Authorities, and Power Utilities.
• Cross-Functional Collaboration: Partner closely with R&D;, Manufacturing Quality, Plant Quality, and Supply Chain to feed field quality insights back into product design improvements.

COMPETENCIES, SKILLS & KNOWLEDGE
• Technical & Fault Finding: Advanced diagnostic abilities for medium/large diesel engines, power generation systems, and control automation.
• Product Application Knowledge: Deep understanding of engine application engineering across marine propulsion, defence auxiliaries, and nuclear backup systems.
• Analytical & Diagnostic Skills: Struct

📌 Head of Customer Support (Pune)
🏢 Kirloskar Oil Engines
📍 Pune