16 Oct
|
Aelum Consulting - ServiceNow Premier Partner
|
Jaipur
16 Oct
Aelum Consulting - ServiceNow Premier Partner
Jaipur
Role Summary
We are looking for a highly organized, detail-oriented, and proactive Project Coordinator to drive productive resource utilization and streamline operational processes across multiple client engagements. The ideal candidate will play a critical role in workforce planning, stakeholder coordination, and operational governance to ensure optimal delivery efficiency and business continuity.
Key Responsibilities
Resource Management & Workforce Planning
• Plan, allocate, and track resources across multiple projects to ensure optimal utilization and billability
• Maintain and regularly update resource skill matrix, availability, and allocation dashboards
• Manage onboarding, shadow resource alignment, and transitions across engagements
• Collaborate with delivery and hiring teams to address resource gaps and forecast future needs
• Resolve resource conflicts and ensure alignment with project and business priorities
Operations Management & Governance
• Drive operational efficiency by standardizing processes, tools, and reporting mechanisms
• Maintain centralized dashboards for resource utilization, capacity planning, and operational metrics
• Track and monitor timesheets, utilization reports, and operational KPIs
• Support contract lifecycle management including renewals, extensions, and compliance tracking
• Manage knowledge repositories, case studies, and internal documentation
Stakeholder & Client Coordination
• Act as a liaison between delivery teams, leadership, and clients for resource and operational updates
• Coordinate client interactions including interviews, onboarding discussions, and review meetings
• Proactively address escalations related to resource availability and operational challenges
• Track client feedback and engagement metrics to identify areas of improvement
Training & Capability Development
• Coordinate internal training programs, certifications, and skill enhancement initiatives
• Manage mock interviews, assessments, and readiness e
📌 Project Coordinator (Jaipur)
🏢 Aelum Consulting - ServiceNow Premier Partner
📍 Jaipur