Design the product people use, and the AI agents that work alongside them
ITILITE runs business travel, expense management, and payments for 500+ customers, with $50M+ in booking volume. We're building on two fronts at once.
• The first is the digital experience people use every day to book, approve, expense and manage spend. 500+ customers and 100k+ users rely on it, and there's plenty of craft left to put into it.
• The second is an AI-first layer, where a growing team of AI agents does the work for people: booking, rebooking, approvals, expense coding and reconciliation. These agents act in the real world, where mistakes cost money and people need to know when to trust the machine.

You'll design for both, and where they meet. When should an agent act, and when should it ask? How does it explain itself? Whether someone is clicking a screen or talking to an agent, it should feel like one product.

B2B2C: business buyers, consumer-grade expectations
We sell to businesses, but the people who feel the product are their employees,



and they compare us with the best consumer apps they use. So the bar is the delight of a B2C product with the control a business needs. That's a rarer and more compelling design problem than either one alone, and it's why this work is more fun than "business software" sounds.
Persona
• Buyer (finance, procurement, leadership) cares about Cost, visibility, return on investment. Your design question: How do we prove value without burying them in dashboards?
• Admin (travel and finance ops) cares about Control, audit-readiness, fewer escalations. Your design question: How do we give them control without making them the bottleneck?
• Employee (the traveller, the user) cares about Speed, convenience, no friction. Your design question: How do we make the right choice the easy choice?

Cost, convenience and control pull against each other, and we don't want you to pick a winner. We want the design where all three feel the value, whether the work i

📌 Senior/ Lead Product Designer (Bengaluru)
🏢 ITILITE
📍 Bengaluru