Senior Manager / Associate Vice President – Customer Experience

Open Positions – Mumbai

About Futurisk:

With over 21 years of experience, we deliver reliable and client-focused risk solutions to corporates across India. Backed by robust industry relationships and deep expertise in general insurance and employee perks, we design practical, value-driven solutions tailored to business needs. We focus on long-term partnerships, consistent service quality, and sustainable growth, offering a stable and professional environment where individuals can take ownership and grow with us.

Key Responsibilities

• Manage end-to end customer experience for assigned corporate clients, leading the helpdesk team in delivering efficient servicing of GMC, GPA, and GTL policies, claims support, and timely resolution of employee queries.
• Foster strong relationships with client HR teams, insurers, TPAs, and key stakeholders, driving regular service reviews and strategic recommendations to strengthen client engagement and satisfaction.




• Ensure timely resolution of employee queries and deliver high levels of customer satisfaction.
• Lead client renewals and retention initiatives using claims, utilization, and service performance insights.
• Identify opportunities for account growth, cross-selling, and benefit program enhancements.
• Manage escalated claims and ensure timely resolution with insurers and TPAs.
• Partner with internal wellness SPOCs to drive employee wellness and engagement initiatives.
• Drive CRM adoption, maintain service records, and monitor partner performance through defined SLAs and KPIs.
• Leverage MIS, dashboards, and claims analytics to provide actionable insights, support business decisions, and deliver meaningful service reviews to clients and management.

Desired Skills & Experience

• Minimum 5+ years of experience in Employee Benefits, preferably with an Insurance Broking organization.
• Strong knowledge of Group Mediclaim, Group Personal Accident, and G

📌 Associate Vice President (Mumbai)
🏢 Futurisk Insurance Broking Co.
📍 Mumbai