Highly motivated and detail-oriented ERP Operations & Support Specialist to manage the daily operations, support, and continuous improvement of our PAL ERP system, with a focus on maritime. This role involves managing PMS-related projects across the fleet, ensuring consistency and efficiency, and working closely with internal teams and ERP vendors to ensure smooth system performance. Hands-on experience with ERP systems (preferably PAL), a solid understanding of planned maintenance in maritime operations, and strong interpersonal skills to lead user training, documentation, and system implementation projects. A service-driven mindset, analytical thinking, and excellent communication skills are key to success in this position.

Responsibilities & Duties
Oversee the daily operations, support, and maintenance of PAL ERP modules including:
• Planned Maintenance System (PMS)
• QHSE
• Voyage
• Drydock
• Data Library

• Conduct quality assurance and resolve implementation challenges related to PMS; ensure uniform structure and efficient database management across the fleet.




• Oversee the implementation of PMS database of recent vessels.
• Deliver training for seafarers and office personnel to ensure effective system usage.
• Liaise with ERP software vendor to align product enhancements with company needs.
• Perform QA testing of new functionalities and oversee smooth rollouts.
• Participate in QA for internally developed BI tools and support data analysis initiatives.
• Create and maintain user manuals and documentation for ERP modules.
• Generate reports as required for senior management.
• Utilize issue tracking tools like Jira and Service Desk to resolve technical problems efficiently.

Qualifications
• Experience with ERP systems, preferably PAL.
• Sailing experience will be an additional advantage.
• Strong understanding of PMS and marine operations.
• Experience with training, documentation, and user support.
• Proficient in project management and helpdesk platforms.
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📌 PMS Project Leader (Mumbai)
🏢 XT Group
📍 Mumbai