Customer Service Representative, Sylvia Park

• Sylvia Park Branch
• Full time, Permanent position
• Thursday to Monday (Tuesday and Wednesday off)

Mō te tūranga | About the Role

As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‑solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that.

No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‑do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported,



and reassured.

If you love people, love problem‑solving, and want to make a real impact every day, this is where you’ll thrive

Nā tāu rourou | What will you bring?

Skills

We’re looking for customer‑obsessed superstars — people who light up when they’re helping others, who thrive in fast‑paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you’re a recent graduate, or maybe you’ve built your customer skills in another industry and you’re ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed. You’ll bring:

• A robust background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities whil

📌 Customer Service Representative (Surat)
🏢 Westpac New Zealand
📍 Surat