Pearson is hiring for the role of Advanced Associate, Customer Service!

Responsibilities of the Candidate:

- Level 2 Escalation calls

- Act as an escalation point for service-related problems

- Assist in training and monitoring call center agents to ensure quality of service

- Maintaining the SLA for different LOBs

- Follow through with incidents, reports, and projects

- Resolve customer and client queries in the Pearson VUE case management system

Requirements:

- Required Education- Bachelor’s degree

- 2 years of experience in a similar/related position

- Excellent oral and written communication skills

- Collaborate with cross-functional teams to resolve issues, improve workflows, and support business priorities.

- High levels of customer service skills.

- Previously operated in a Level 2 support role

- Familiar and comfortable working in a busy corporate workplace/shifts (24*7)

- Experience in providing application support

- Familiar with MS Office

📌 Advanced Associate, Customer Service (Noida)
🏢 Important Business
📍 Noida