ServiceNow ITOM Event Management Architect

Experience: 9–15 Years
Location: PAN India
Work Mode: Hybrid
Role Type: Architect / Solution Architect

Role Overview

We are seeking an experienced ServiceNow ITOM Event Management Architect to lead the architecture, solution design, and evolution of enterprise Event Management and observability capabilities within an existing ServiceNow ITOM environment.
The ideal candidate will have robust expertise in ServiceNow ITOM Event Management, enterprise monitoring integrations, event processing and correlation, CMDB and service health relationships, and AIOps-driven operational improvement.
This is an architecture-focused role, requiring the ability to translate business and operational requirements into scalable, resilient, and maintainable technical designs. The architect will define solution patterns, integration strategies, architectural standards, and modernization roadmaps while guiding implementation teams across enhancement, onboarding, transition, and migration initiatives.

Key Responsibilities

• Lead the architecture, design,



and evolution of ServiceNow ITOM Event Management solutions in complex enterprise environments.
• Translate monitoring, observability, service operations, and business requirements into scalable event and alert management architectures.
• Define event ingestion, normalization, deduplication, correlation, enrichment, alert lifecycle, noise reduction, and incident-generation strategies.
• Design integration approaches between ServiceNow and enterprise monitoring, observability, and event-source platforms using appropriate APIs, connectors, and integration patterns.
• Establish architectural standards, reusable design patterns, platform governance, and best practices for Event Management implementations.
• Align Event Management architecture with CMDB, Service Mapping, Discovery, ITSM, and service health capabilities to improve service visibility and business impact analysis.
• Design service hea

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