About Us
At GrowthJockey, we don’t just build brands—we engineer ventures that disrupt industries. With 25+ successful launches under our belt for Fortune 500s and top consulting firms, we’re redefining the startup game. From AI-led AdTech to full-stack digital innovation, we move fast, think bold, and scale smarter.Our proprietary platform, intellsys.ai, is revolutionizing digital marketing with 100+ in-house AI models—making D2C growth more intelligent, efficient, and personalized than ever before.

Key Responsibilities:
Customer Escalation Handling:
• Manage escalations from Amazon, Flipkart, and JioMart to maintain a healthy Order Defect Rate (ODR) and seller ratings.
• Resolve A-to-Z Guarantee claims and customer grievances within SLA.

Warranty Management:
• Connect with customers registering for product warranties.
• Issue digital warranty certificates via standard email templates.
• Maintain an updated database of warranty registrations.

Review & Feedback Management:




• Engage with customers who post negative reviews/comments on marketplaces to resolve concerns and encourage updated reviews.
• Reduce returns/claims through proactive communication and problem-solving.
• Promote positive reviews by inspiring satisfied customers to share their experiences online.

Customer Call Handling:
• Attend inbound calls from customers on the registered customer care number.
• Provide timely resolutions for queries regarding order status, returns, warranty, and product-related concerns.

Return & Replacement Management (DTO):
• Assist customers in selecting the correct return/replacement (Direct to Origin – DTO) options on Amazon and Flipkart.
• Coordinate with internal teams to ensure seamless reverse logistics and customer satisfaction.

Customer Delight & Brand Advocacy:
• Conduct proactive follow-up calls for feedback post-delivery.
• Offer discount coupons or loyalty perks to promoter customers and convert them into brand advocates.
• Identify and engage potential l

📌 Customer Relationship Management Specialist (Gurugram)
🏢 GrowthJockey
📍 Gurugram