Job Summary

• Achieving the business budget for the business working capital department.
• Managing the portfolio of the BWC with atmost quality.
• Achieving revenue budget as per goal sheet set by the bank

Key Responsibilities

Strategy

• Achieve MOM Business targets as per Performance scorecard.
• Customer Experience, Portfolio & Risk Management (50%)

Business

• Achieve the MoM Business targets (NTB, NSR, FX, Trade & Renewals for ETB clients) as per the Performance scorecard.
• Ensure that all current client on boarding is done in adherence to the parameters which are released by the products Team.
• Optimise Cross-sell.
• Balanced performance across products
• Attending to CEMs leads

Processes

• Deferral & Credit mate Covenants
• Pending and overdue Documents,
• Insurance property & Stock
• Stock Audit > INR 50 Mio.
• Stock & Book Debt statement > 50 mio
• Astar- AR3,AR4,AR5
• NPA reporting
• Excess & Past due Managements,
• OPAC churn & utilization

People & Talent

• Achieve MOM Business targets as per Performance scorecard.

Risk Management





• Follow all policies and procedures that are laid down by the Bank/Business and ensure that there are no operating losses/ Frauds.
• Ensure accurate and timely processing of customer instructions
• Complete all customer service keeping in mind the ML and KYC norms

Governance

• Improvement in Straight to bank penetration
• Improvement in client retention.
• Completion of all RFI Alerts and DRR alerts as per timeline set.
• Certifications completed as per AMFI and IRDA.
• No overdue E- learnings.
• No non-compliance on FCRMP, ABC, AML & CDD standards.
• No complaints from customers due to lapse from the Bank’s side
• NIL instances for Fraud Risk Management (FRM).
• Complaints /sales errors/cancellations completed within the benchmark as required.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standa

📌 Director & Regional Head - SME BWC (Mumbai)
🏢 Standard Chartered India
📍 Mumbai