Key ResponsibilitiesHelpdesk & SLA Management• Handle IT incidents and service requests through the Helpdesk / Ticketing System
• Log, prioritize, track, and resolve tickets according to defined SLA timelines
• Ensure timely communication, status updates, and resolution documentation
• Escalate complex issues when required and coordinate with internal teams
• Identify recurring issues and recommend long-term preventive solutions
Desktop & End-User Support• Provide support for macOS, Windows, and Linux systems
• Troubleshoot hardware, OS, application, and performance-related issues
• Configure and maintain laptops, desktops, printers, and peripherals
• Perform employee onboarding and offboarding (devices, access, tools)
• Support remote users and hybrid work environments
System Migration & Backup (Primary Responsibility)• Perform macOS Time Machine migrations for new or replacement devices
• Handle Windows to macOS and macOS to Windows migrations
• Perform manual data migrations, including:
• Email migration and configuration
• User data transfer (documents, profiles, settings)
• Installation and setup of all required software and tools
• System configuration as per company standards
• Ensure data integrity and minimal downtime during migration activities
• Provide post-migration validation and user support
Disaster Recovery & Backup Management• Implement and manage backup and disaster recovery processes for endpoints
• Perform data restoration during system failures, device loss, or corruption
• Maintain backup documentation and recovery procedures
Network & Infrastructure Support• Troubleshoot LAN/WAN, Wi-Fi, and internal network issues
• Perform network cabling, crimping, patch panel setup, and testing
• Diagnose DNS, DHCP, IP conflicts, latency, and routing issues
• Support office network expansions and recent infrastructure setups
Firewall & Security Management• Configure and manage FortiGate Firewall
• Firewall rules
• VPN configurations
• Security policies
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📌 Desktop Support Engineer (Ahmedabad)
🏢 E2M
📍 Ahmedabad