Role: Lead Consultant – AMS (Analytics, Automation & Master Data Management)
Number of Openings: 1
Experience: 8+ Years
Shift: 12 PM – 9 PM IST (UK Shift)
Type: Contract
Duration: 6–7 Months (Extendable)

Job Summary
We are looking for an experienced Lead Consultant – AMS (Analytics, Automation & Master Data Management) with 8+ years of experience in IT Operations, Data Engineering, Service Management, Analytics, or Automation.
The ideal candidate should have robust hands-on expertise in Microsoft Master Data Services (MDS), ServiceNow ITSM Analytics, SQL Server, Azure Data Factory, Databricks, and Informatica PowerCenter.

Key Responsibilities
• Own and manage the enterprise Microsoft Master Data Services (MDS) platform, including entities, attributes, hierarchies, data quality, and governance.
• Design, develop, and maintain MDS solutions, ensuring data integrity, security, and compliance.
• Lead ServiceNow Incident and Request Management reporting and analytics.
• Develop operational dashboards and analyze SLA performance, ticket trends, ageing, productivity,



and service KPIs.
• Conduct root cause analysis and identify opportunities for continuous service improvement.
• Lead AMS operational reviews, governance activities, and service performance discussions.
• Optimize data pipelines, integrations, and workflows across SQL Server, Azure Data Factory, Databricks, and Informatica PowerCenter.
• Identify and implement automation initiatives to improve productivity, reduce manual effort, and deliver measurable ROI.
• Support CI/CD processes, version control, and release governance using Azure DevOps and Git.
• Develop executive dashboards, presentations, KPI reports, and operational performance summaries.
• Collaborate with business stakeholders, technical teams, and leadership to drive operational excellence.
• Provide technical guidance, mentoring, and strategic recommendations to cross-functional teams.

Mandatory Skills
• 8+ years of relevant experience in IT Ope

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