RiyaLabs is looking for a Forward Deployed Engineer (FDE) to build, integrate, and deploy AI voice agents for real-world customer workflows.

This is a hands-on engineering role with direct customer interaction. You will work across conversational AI, telephony, backend systems, and business integrations—taking solutions from discovery and prototype through production deployment.

We’re looking for someone who enjoys solving practical problems, working with customers, and building voice experiences that remain reliable beyond a demo.

What you’ll do:
- Work with customers to understand their workflows, identify automation opportunities, and define deployment requirements and success metrics.
- Build inbound and outbound AI voice agents for use cases such as customer support, appointment scheduling, lead qualification, and follow-up.
- Design conversational flows, prompts, tool calls, human handoffs, and fallback behavior.
- Connect voice agents to CRMs, calendars, ticketing systems, databases, and customer APIs.
- Integrate speech-to-text, language models,



and text-to-speech into responsive conversational experiences.
- Handle interruptions, turn-taking, silence, transcription errors, and failed integrations.
- Own deployment, testing, monitoring, troubleshooting, and ongoing improvements.
- Evaluate call quality, task completion, latency, reliability, and cost per call.
- Translate customer feedback into reusable components, deployment playbooks, and product improvements.
- Implement customer-specific requirements for privacy, consent, call recording, and secure data handling.

What we’re looking for:
- Solid programming skills in Python and/or TypeScript/Node.js.
- Experience building production applications with APIs, webhooks, authentication, and external integrations.
- Hands-on experience with LLM applications, including prompting, structured outputs, tool calling, and evaluation.
- Experience building AI voice agents or real-time conversational applications.

📌 Forward Deployed Engineer- Voice Agents (India)
🏢 riyalabs.ai
📍 India