Role Overview
The EUC Technician is responsible for delivering high-quality end-user support across the organisation, ensuring that desktop, laptop, mobile, and collaboration technologies are maintained to a high standard. The role will focus on supporting Microsoft and Apple device estates, managing endpoints, and providing excellent customer service through both remote and onsite support.
Core Objectives
· Maintain secure, reliable and well-performing end-user computing services.
· Deliver effective Level 2 and Level 3 support for complex endpoint and workplace technology issues.
· Maintain endpoint compliance through controlled patching, vulnerability remediation and security enforcement.
· Improve device management, software deployment and operational efficiency through standardisation and automation.
· Contribute technical expertise to infrastructure projects and workplace technology change.
· Enhance user productivity through responsive support, transparent documentation and continuous improvement.
Key Responsibilities
End User Support
· Provide second-line support for hardware,



software, and mobile devices.
· Diagnose and resolve incidents and service requests within agreed SLAs.
· Support users both remotely and on-site across multiple locations.
· Troubleshoot operating system, application, network, and device issues.
· Escalate complex issues to third-line teams where necessary.

Microsoft Endpoint Management
· Manage Windows devices using Manage Engine EPC / Intune.
· Deploy, configure, and maintain endpoint security policies.
· Supporting device lifecycle management.
· Monitor device compliance and remediate non-compliant devices.
· Deploy applications, updates, and configuration profiles through Intune.
· Assist with endpoint reporting and compliance monitoring.
Apple Device Management
· Configure and support macOS, iPhone, and iPad devices.
· Manage Apple devices through Apple Business Manager and Mobile Device Management (MDM) solutions.
· Support device en

📌 EUC Engineer (Hyderabad)
🏢 Parseq
📍 Hyderabad