Head – Human Resources | BPO / High-Volume Operations

Location: Noida, Uttar Pradesh (On-site)
Industry: ITES / BPO / AI Data Services
Experience: Senior HR Leadership Experience
Employment Type: Full time | Permanent
Work Location: Noida – Candidates must be based in Noida or willing to relocate.

About the OpportunityWe are hiring for an established, fast-growing organization in the AI Data Services industry, specializing in data annotation and data labeling solutions for global customers.
With a workforce of approximately 3,000 employees and ambitious plans to scale to 5,000+ employees, the organization is looking for an experienced Head – Human Resources to lead its people strategy, strengthen HR operations and support its next phase of growth.
This role is ideal for a seasoned HR leader from the BPO / ITES industry who has successfully managed large employee populations, driven high-volume recruitment and built scalable HR processes in a fast-paced operational environment.

Key Responsibilities1. HR Leadership & People Management




• Lead and mentor an established HR team of 8 members.
• Oversee end-to-end HR operations, ensuring efficient delivery of day-to-day HR activities.
• Drive team accountability, performance management and operational excellence.
• Partner with senior leadership to align HR priorities with business growth.

2. Workforce Scaling & Bulk Hiring
• Develop and execute HR strategies to support workforce expansion from approximately 3,000 to 5,000+ employees.
• Lead high-volume recruitment and manpower planning initiatives.
• Build scalable hiring processes to meet business requirements without compromising quality or turnaround times.
• Manage workforce planning, employee onboarding and retention initiatives.

3. HR Generalist & Operational Excellence
• Oversee core HR functions, including employee relations, performance management, HR policies, compliance and employee engagement.
• Strengthen HR processes and ensure consistent implementation

📌 Head – Human Resources | BPO (India)
🏢 WENdiversity
📍 India