Job description:
Job Description Job Description
• ITIL Expert Level – Deep understanding of cross-functional ITIL processes and governance.
• AI/ML & Predictive Analytics – Advanced application for process optimization and automation.
• Automation & AIOps Leadership – Driving automation adoption across multiple ITIL domains.
• Service Integration & Governance – Expertise in multi-domain orchestration and compliance.
• Leadership & Transformation – Ability to influence, innovate, and lead enterprise-wide initiatives.
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Key Deliverables
• AI‑Driven Delivery Governance – Govern multiple initiatives using AI insights for delivery health, risk scoring, and dependency impact analysis.
• Predictive Stakeholder & Risk Management – Leverage AI models to predict stakeholder risks, communication gaps, and delivery impact, enabling proactive interventions.
• Automated Performance & Dependency Management – Deploy automation to monitor cross‑team performance, SLA adherence, and dependency closures.
• Continuous Improvement via Analytics – Use trend analytics and AI insights from past deliveries to drive repeatable improvements and reduce delivery friction.
ITIL Skill description
• 8- 10 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Major Incident manager, Problem manager, Change manager, Service Level manager & Asset and Configuration manager.
• Good documentation and process flow diagramming skills
• Valuable Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
• Capability to deliver ITIL Process Trainings on ITIL Processes
• Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
Soft skill description-
Excellent Presentation skills, verbal and written communication skills and facilitation skills
• Good Analytical and problem-solving capabilities
• Situation & Client Management
• Excellent Team management skills and Inter-personal skill
📌 CFS Manager- Pune- Senior position
🏢 Wipro
📍 Pune