Hi All,
We are organising a Walkin drive on 23rd & 24th Oct (Friday & Saturday) at our Navallur, Chennai Campus.
*Please note that we are looking for only immediate to 30days notice period candidates. We have multiple positions for the role, so please feel free to refer your friends/colleagues.

Role: Sr. Process Associate/Team Lead
Process: UK Life & Pension Operations
Job Location: Chennai, Navallur
Shift: UK / European Business Hours
Employment Type: Full-time
Experience level: Sr. Process Associate - 1 to 3years & Team Lead - 6 to 10years
Work Model: WFO
Drive dates: 23rd & 24th Oct (Friday & Saturday)
Drive Location: HCL Tech, ETA 3 Block – Techno Park, SEZ, 33 Rajiv Gandhi Salai, Navallur, Chengalpattu, Chennai, Tamil Nadu – 603103
Contact Person: Devadharani
Time: 11AM TO 2PM

Role Summary: Support Life & Pension operations by processing policy-related transactions, ensuring accuracy, compliance, and timely delivery within SLA/KPI targets.
Key Responsibilities




• Process Life & Pension requests as per SOPs and quality standards.
• Review and update policy information accurately.
• Meet SLA, KPI, and productivity targets.
• Coordinate with internal teams and UK/European stakeholders.
• Manage transactions using workflow systems.
• Support audits and process improvement initiatives.

Skills & Qualifications
• Graduate in any discipline.
• Valuable English communication skills.
• Strong attention to detail and process orientation.
• Understanding of SLA/KPI-driven operations.
• Proficient in MS Office (Excel, Word, Outlook).

Preferred Experience
• Insurance BPO, preferably Life & Pension operations, corporate pensions
• Exposure to UK/European clients or processes is an advantage.

Key Competencies
• Customer Focus
• Problem Solving
• Teamwork
• Adaptability
• Time Management

📌 Walkin Drive At HCL Tech, Navallur (Chennai)
🏢 HCLTech
📍 Chennai